The low down on how we handle and protect your data
Shipeezi is committed to protecting your personal information.
We take numerous steps to safeguard your information, whether you are using our mobile apps, accessing our portals, or browsing our website.
Our policies will provide more information about our protocols:
Terms of Sale
These Terms of Sale are subject to change without prior written notice at any time in Shipeezi’s sole discretion, and such changes shall apply to any purchases made after such changes are posted to the relevant Site. You should review these Terms of Sale prior to each purchase you make so you are aware of the specific terms applicable to such transaction. If you do not agree with these Terms of Sale, do not make any purchases via Shipeezi website.
Purchases from Shipeezi Site are worldwide.
Sales to end users only
The Shipeezi Site sell services to end user customers only.
Account security and purchase eligibility
To make purchases via Shipeezi Site you must create an account and comply with all Terms and Conditions (including these Terms of Sale). You acknowledge that you are responsible for maintaining the confidentiality of your login details and password, and you agree to accept all responsibility for all purchases made, and other liabilities incurred, in respect of your account. Shipeezi may refuse or cancel any orders made via Shipeezi Site at any time in its absolute discretion.
Agreement to pay
You agree to pay for all goods and services you purchase through Shipeezi webSite, and that Shipeezi may charge your account for any goods and services purchased, and for any relevant additional amounts (including taxes and fees). You are responsible for the timely payment of all fees.
All sales are final. To make a purchase, you must confirm you wish to purchase the product or procure the service by clicking the “Purchase” button when displayed. The transaction is deemed complete upon clicking of the “Purchase” button (subject to successful processing of payment). You have the right to cancel your contract at any given point by sending an email to email@example.com and upon payment of outstanding fees that might apply according to your type of contract.
Shipeezi accepts the following credit cards: VISA, MASTERCARD and AMERICAN EXPRESS. By submitting an order through Shipeezi, you authorise Shipeezi, or its designated payment provider, to charge the account you specify for the full purchase amount. Transactions will appear on your statement as being from Shipeezi Pty Ltd.
Unless expressly stated otherwise, all prices displayed on Shipeezi Sites are not inclusive of Goods and Services Tax (GST).
Shipeezi reserves the right to change prices for goods or services offered on Shipeezi Sites at any time.
Product and service availability
Shipeezi may revise, discontinue or modify goods or services available via the Shipeezi Sites at any time without prior notice to customers, and goods or services may become available without notice. Shipeezi shall have no liability of any kind if a good or service that has been ordered is unavailable. On occasion, a good or service may become unavailable following a transaction but prior to delivery or performance. Your sole remedy in such cases is a refund of the price paid for the unavailable good or service.
LAST UPDATED ON JULY 14TH 2021
Shipeezi is part of Zapala Company, which also consists of Zapala People, Studio7, Maple Bear Australia, Educafy, LIDE Australia and their related bodies corporate and subsidiaries from time to time (here referred to as “Zapala”).
Zapala Company network of websites includes the websites located at www.shipeezi.com, www.zapalapeople.com, www.lideaustralia.com, www.studio7.digital, www.maplebear.com.au and other websites owned or controlled by Zapala from time to time (collectively the “Zapala Sites”).
Acceptance of these Terms and Conditions
Please read these Terms and Conditions carefully before using any Zapala Site
Your use of the Zapala Sites constitutes your agreement to the Terms and Conditions regardless of whether you have registered for an account on a Zapala Site.
Zapala reserves the right to amend, update, change or delete portions of the Terms and Conditions at any time without prior notice and you should review the Terms and Conditions from time to time to ensure you are familiar with your obligations.
If you choose not to be bound by these Terms and Conditions, or any amendment to the Terms and Conditions at any time, you must stop using the Zapala Sites immediately. Your continued use of the Zapala Sites following our posting of any amendment to these Terms and Conditions will be deemed acceptance of that amendment.
Additional Terms and Conditions
Additional terms and conditions, including the Terms of Sale, may apply to the purchase of goods and services available via the Zapala Sites. Unless otherwise provided in those terms and conditions, those terms and conditions are incorporated into these Terms and Conditions. If there is any conflict between these Terms and Conditions and the terms applicable to a specific portion of a Zapala Site or for any good or service offered through a Zapala Site, the latter terms will apply with respect to your use of that part of the Zapala Site or the relevant service.
You must provide and are responsible for all costs of all equipment, software and mobile or internet connectivity required to access the Zapala Sites.
Use of the Zapala Sites
When using the Zapala Sites, you are permitted to view, print and download material for personal, non-commercial use only. You may not distribute, sell, transmit, reproduce or publish by electronic or any other means any part of the data or content on a Zapala Site, or make any commercial use of a Zapala Site, without the prior written permission of Zapala.
To access some parts of the Zapala Sites or to procure certain goods or services via a Zapala Site you may need to create an account.
Account holders must:
(a) provide accurate and complete information when creating an account;
(b) update details where necessary to maintain accurate and complete information;
(c) keep all login and password details confidential; and
(d) immediately notify Zapala if the account holder becomes aware of any unauthorised access to or use of a Zapala Site in breach of these Terms.
Account holders acknowledge that:
(a) account holders are responsible for all use of their login and password details whether authorised or not;
(b) Zapala may, at any time, cancel an account, username, login details, or password with respect to the use of a Zapala Site; and
(c) Zapala accepts no liability for any unauthorised use of an account.
Intellectual property in content on the Zapala Sites
All intellectual property in the Zapala Sites and in content on the Zapala Sites is property of Zapala or third party licensors. You must not sell, rent, modify, adapt, edit, copy, reproduce, decompile, communicate, transmit, make available, broadcast, perform, republish, sublicense, commercialise, or otherwise transfer or deal with the content in any way except as expressly permitted under these Terms and Conditions.
You acknowledge that you have no right, title or interest in or to any aspect of any Zapala Site
Zapala does not warrant or guarantee and accepts no responsibility for the accuracy or completeness of any content for any purpose. Subject to any statutory provisions which may not be excluded by law, Zapala will not be held liable for any damages whatsoever resulting from any action arising in connection with the use of any content or its publication, including any action for copyright infringement, trade mark infringement, or defamation.
You must not use any Zapala trademarks without the prior written approval of Zapala.
Prohibited uses of the Zapala Sites include, but are not limited to:
(a) violating these Terms and Conditions or any policy posted on a Zapala Site;
(b) using the Zapala Sites in a manner inconsistent with applicable policies, laws, statutes, and regulations;
(c) criminal or tortious activity or the infringement of intellectual property rights;
(d) circumventing or modifying or attempting to circumvent or modify, adapt, translate, sell, reverse engineer, decompile or disassemble any security technology or software that is part of a Zapala Site;
(e) deleting, circumventing or altering any legal notices, rights management information or technological protection measures;
(f) activity that involves the use of viruses, or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment, or otherwise permit the unauthorised use of or access to a computer or a computer network;
(g) interfering with the use of the Zapala Sites by others, including but not limited to interfering with the computer systems which support the Zapala Sites, overloading a service, engaging in a denial-of-service attack, or attempting to disable a host; or
(h) impersonating or falsely representing your association with any person or organisation.
Zapala may take action (including legal action) against any person who, in Zapala’s determination, engages in any prohibited activity on or through a Zapala Site. Zapala reserves the right to cooperate fully with any law enforcement authority in any jurisdiction and comply with the law or legal process.
Third party Websites
The Zapala Sites may contain links or references to internet sites operated by third parties. These third party sites are not under the control of Zapala and Zapala is not responsible for the content of these sites. Zapala makes no representations or warranties and accepts no responsibility for the accuracy, completeness, content or use of the information accessible from these sites. Inclusion of any linked website on a Zapala Site does not imply approval or endorsement of the linked website by Zapala. When you access such third party sites you do so at your own risk.
These Terms and Conditions are effective until terminated by Zapala and Zapala may terminate these Terms and Conditions without prior notice to you.
You can, at any time, deactivate your account on a Zapala Site by visiting the support page on the relevant Zapala Site and following the prompts to delete the account.
Limitation Of liability
Zapala does not exclude any rights and remedies in respect of goods or services under the Competition and Consumer Act 2010 (Cth) which cannot be excluded, restricted or modified. However, Zapala does exclude all other rights, remedies, conditions, and warranties in respect of goods, services and the Zapala Sites which may be excluded under law, custom or statute.
To the maximum extent permitted by law, Zapala’s liability in respect of any goods or services purchased from or through a Zapala Site which cannot be excluded or restricted is limited to the lesser of: (i) the replacement of any good or service purchased; and (ii) a refund of the purchase price paid by you to Zapala for that good or service.
Zapala will not be liable for any indirect, incidental, special, punitive and/or consequential damages, loss of profits and/or income, loss of data, loss of use, claims of third parties, or other losses of any kind which result from any use or access of, or any inability to use or access any Zapala Site, even if Zapala has been advised of the possibility of such damages or losses.
The Zapala Sites are provided as-is and as available. Subject to clause 11, Zapala makes no warranties of any kind, express or implied, about the Zapala Sites, or the goods and services provided through the Zapala Sites, including but not limited to any warranties:
(a) about the accuracy and reliability of the material posted on the Zapala Sites;
(b) that your access to the Zapala Sites or the material on the Zapala Sites will be free from errors, defects, bugs or viruses, uninterrupted, or reparable if damaged or impaired.
Zapala is not liable to you or any other person in respect of any interference with or damage to your computer system or any other device which occurs in connection with your use of a Zapala Site.
Zapala assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, theft or destruction or unauthorised access to, or alteration of, any user communication. Zapala is not responsible for any technical problems or malfunction of any telephone network or lines, online systems, servers, providers, hardware, software, due to technical problems or traffic congestion on the internet or on any Zapala Site. Zapala also expressly disclaims any warranty of fitness for a particular purpose.
Zapala reserves the right to modify, suspend, or terminate operation of or access to any Zapala Site, or any portion of a Zapala Site and to interrupt the operation of a Zapala Site or any portion of a Zapala Site as necessary to perform maintenance at any time, for any reason and without notice.
You indemnify Zapala, its related bodies corporate, subsidiaries, licensees and/or assignees, and their respective officers, agents, partners and employees in respect of any claims, loss, damage or costs (including legal costs on a full indemnity basis) arising from or in connection with:
(a) any breach or alleged breach by you of these Terms and Conditions;
(b) your use of any Zapala Site; and
(c) any violation of any law or the rights of any third party.
Zapala’s failure to exercise or enforce any one or more of its rights under these Terms and Conditions will not constitute a waiver of its rights.
These Terms and Conditions constitute the entire agreement between you and Zapala regarding your use of the Zapala Sites, superseding any prior agreements between you and Zapala relating to your use of the Zapala Sites.
If any part of these Terms and Conditions are or become illegal, invalid or unenforceable in any relevant jurisdiction, the legality, validity or enforceability of the remainder of these Terms and Conditions will not be affected and these Terms and Conditions will be read as if the part had been deleted in that jurisdiction only.
Rights and remedies cumulative
Zapala’s rights and remedies are cumulative and none of them limits any other remedy or right of Zapala. Your undertakings and obligations are cumulative and none of them limits any other of your undertakings or obligations.
Zapala may assign its rights under these Terms and Conditions in whole or in part to any other person in Zapala’s absolute discretion.
These Terms and Conditions will be governed and interpreted in accordance with the laws of the State of New South Wales, Australia and the parties submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that State.
LAST UPDATED ON JULY 14TH, 2021
Shipeezi has a legal obligation to comply with all applicable legislation affecting its business operations, and every employee must play their part in meeting these requirements, in areas such data privacy, intellectual property, and governance.
a) “We”, “us” and “our” means Shipeezi Pty Ltd ACN 633 689 764; and
b) “I”, “You”, “Your” and “Customer” are references to a user of the Shipeezi Services and products (including the Shipeezi website) or who otherwise provide us with Personal Information.
What is Personal Information?
Shipeezi provides services and products, including the provision of the Shipeezi website (the “Service” or “Services”), which may result in us collecting your Personal Information.
The provision of the Services may involve the collection, use, disclosure and/or storage of data about a company or individual. That data can include Personal Information. “Personal Information” is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be Personal Information regardless of whether it is true.
What Personal Information do we collect and hold?
Shipeezi may collect Personal Information directly from you when you:
- create an account on a Shipeezi Site or register to use a Service;
- use a Service;
- contact the Shipeezi support team; or
- visit the Shipeezi website.
Customers can always choose not to provide Personal Information to Shipeezi, but it may mean that we are unable to provide them with all or part of a Service.
The information we collect from you may include your identity and contact details, your history of purchases, your use of the Services, the commercial terms of your use of the Services, and details of enquiries or complaints you make.
We may collect information about how you access, use and interact with the website. We do this by using a range of tools such as Google Analytics. Microsoft Clarity and Hubspot.
This information may include:
- the location from which you have come to the site and the pages you have visited; and
- technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.
In providing the Services, Shipeezi utilises “cookies”. A cookie is a small text file that is stored on a browser’s computer for record-keeping purposes. A cookie does not identify browsers personally or contain any other information about them, but it does identify their computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on a browser’s hard drive for an extended period of time) and “session ID cookies” (cookies that expire when closing the browser) on the Shipeezi website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.
Browsers can set their browser to notify themselves when they receive a cookie so that they will have an opportunity to either accept or reject it in each instance. However, browsers should note that refusing cookies may have a negative impact on the functionality and usability of the Services.
Why do we collect, hold and use your Personal Information?
Shipeezi collects, holds, and uses your Personal Information for limited purposes.
Shipeezi collects Personal Information so that we can provide you with the Services and any related Services you may request. In doing so, Shipeezi may use the Personal Information we have collected from customers to provide the Services and for purposes related to the Services including:
- verifying identity;
- administering the Service;
- notifying customers of new Services or changes to existing Services;
- carrying out marketing or training relating to a Service;
- assisting with the resolution of technical support issues or other issues relating to the Services;
- complying with laws and regulations in applicable jurisdictions;
- communicating with customers about the Services and about Shipeezi generally; and
- any other purposes reasonably connected to any of the foregoing.
How do we collect your Personal Information?
In addition to the methods of collection described above, we may collect data:
Shipeezi may receive Personal Information from customers about others.
When requested to do so by Shipeezi, customers must also assist Shipeezi with any requests by the individual to access or update the Personal Information customers have collected from them and disclosed to Shipeezi.
Shipeezi can aggregate customers’ non-personally identifiable data
By using a Service, customers agree that Shipeezi can access, aggregate and use non-personally identifiable data Shipeezi has collected from customers and can manually de-identify Personal Information to create a non-personally identifiable dataset. This data will in no way identify customers or any other individual.
Shipeezi may use this aggregated non-personally identifiable data to:
- assist us to better understand how our customers are using the Services;
- provide our customers with further information regarding the uses and benefits of the Services;
- enhance business productivity, including by creating useful business insights from that aggregated data and allowing customers to benchmark their business’ performance against that aggregated data; and
otherwise to improve the Services.
How do we store and hold Personal Information?
Shipeezi holds your Personal Information on servers located in Australia.
By providing Personal Information to Shipeezi, customers consent to Shipeezi storing your Personal Information on servers hosted in Australia. While Personal Information will be stored on servers located in Australia, it will remain within Shipeezi’s effective control at all times. The server host’s role is limited to providing a hosting and storage service to Shipeezi, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, customers’ Personal Information.
Shipeezi takes steps to protect Personal Information
Shipeezi is committed to protecting the security of Personal Information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. These precautions include:
- Personal information is stored on secure servers that have SSL Certificates issued by leading certificate authority Trustwave, and all data transferred between you and the Services is encrypted;
- All employees must comply with internal information security policies and keep information secure; and
- Regularly monitoring and reviewing our practise against our own policies and industry best practise.
However, the internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of Personal Information over the Internet is at customers’ own risk and they should only enter, or instruct the entering of, Personal Information into the Service within a secure environment.
We will advise at the first reasonable opportunity upon discovering or being advised of a security breach where a customer’s Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
If our customer is an account holder it is their responsibility to keep their password to the Services safe. They should notify us as soon as possible if they become aware of any misuse of their password, and immediately change their password within the Service or via the “Forgotten Password” process.
Who do we disclose your Personal Information to, and why?
Shipeezi only discloses Personal Information in limited circumstances.
Shipeezi may provide customers’ Personal Information, including the commercial terms of their use of the Services, to third parties for commercial purposes, where the customer has been referred by Shipeezi’s commercial partners to Shipeezi. Customers expressly consent to the disclosure of Personal Information to third parties for such purposes.
Shipeezi may provide customers’ Personal information to third party service providers who assist Shipeezi in providing the Services or to other third parties for related purposes such as credit reporting and transaction processing services and customers expressly consent to the transfer of Personal Information for such purposes, in each case on a worldwide basis.
Shipeezi will not otherwise disclose any Personal Information to a third party unless customers have provided express consent, or unless Shipeezi is otherwise permitted to under Australian privacy legislation. However, customers should be aware that Shipeezi may be required to disclose Personal Information without any consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify customers if we are required by law to disclose any Personal Information.
The third parties who host our servers do not control and are not permitted to access or use customers’ Personal Information except for the limited purpose of storing the information. This means that, for the purposes of Australian privacy legislation and Australian users of the Service, Shipeezi does not currently “disclose” Personal Information to third parties located overseas.
If the ownership or control of all or part of the business changes, we may transfer your Personal Information to the new owner.
Do we use your Personal Information for Marketing?
We will use your Personal Information to offer you products and services we believe may interest you, but we will not do so if you tell us not to.
Where you receive electronic marketing communications from us, you may opt-out of receiving further marketing communications by following the opt-out instructions provided in the communication.
Access to and correction of your Personal Information
It is the customer’s responsibility to ensure that the Personal Information provided to us is accurate, complete and up-to-date. Customers may request access to the information we hold about themselves, or request that we update, correct or delete any Personal Information we hold about them, by setting out a request in writing and sending it to us at firstname.lastname@example.org. Upon receipt of those requests, we may seek information from the customer to confirm they are the person to whom the Personal Information relates prior to processing their request.
Shipeezi will process the request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet their request, we will let them know why. For example, it may be necessary for us to deny a request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process the request.
Customers may also delete their customers’, clients’ or service providers’ information. Our Services and related documentation gives the ability to delete certain information about them or their customer, client or service provider from within the Service. For example, they can remove content that contains information about them using the keyword search and editing tools associated with that content and they can remove certain profile information within their profile settings. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
We’ll only keep Personal Information for as long as we require it for the purposes of providing customers with the Service. However, we may also be required to keep some Personal Information for specified periods of time, for example, under certain laws relating to corporations, money laundering, and financial reporting legislation.
Your rights under the EU GDPR
Under the European Union (EU) General Data Protection Regulation (GDPR), as a data subject you have the right to:
- access your data;
- have your data deleted or corrected where it is inaccurate;
- object to your data being processed and to restrict processing;
- withdraw consent to having your data processed;
- have your data provided in a standard format so that it can be transferred elsewhere; and
- not be subject to a decision based solely on automated processing.
(Data Subject Rights)
We have processes in place to deal with Data Subject Rights requests. Our actions and responsibilities will depend on whether we are the controller or processer of the personal data at issue. Depending on our role as either a controller or processor, the process for enabling Data Subject Rights may differ, and are always subject to applicable law.
Customers can opt-out of any email communications
Shipeezi sends billing information, product information, Service updates and Service notifications to customers via email. Our emails will contain clear and obvious instructions describing how customers can choose to be removed from any mailing list not essential to the Service. Shipeezi will remove anyone at their request.
You are responsible for transfer of your data to third-party applications
Shipeezi has a privacy complaints process.
If any customers or browsers wish to complain about how we have handled their Personal Information, they can provide our Privacy Officer with full details of their complaint and any supporting documentation:
by email at email@example.com; or
by letter to The Privacy Officer, Shipeezi Pty Ltd, Level 2/11 York Street, Sydney NSW 2000.
Our Privacy Officer will endeavour to:
- provide an initial response to the query or complaint within 10 business days; and
- investigate and attempt to resolve the query or complaint within 30 business days or such longer period as is necessary and notify them.
If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.